To find out how to amend or cancel a policy, click on the type of policy you wish to amend. If you contact us by phone, we may record the calls for staff training and security purposes or to act as a record of what was said.

Home buildings and contents insurance

Please contact the insurer who underwrote your policy from the list, below.
If you don't know who underwrote your policy, telephone 0800 056 3811 for help or press to get us to call you.

AXA Insurance
Suffolk House
Civic Drive
Ipswich
IP1 AN

Telephone 0870 333 0959

Norwich Union Insurance (for customers with products formerly from CGU, including former Commercial Union policies)
Lloyds TSB Team
Norwich Union Insurance
P O Box 1040
Bradford
BD1 5YZ

Telephone 0845 601 4159
Fax 01274 306602

Norwich Union Insurance (for other Norwich Union customers, including former General Accident policies)
PO Box 153
1 New Augustus Street
Bradford BD1 5YW

Telephone 01274 844577

Allianz Insurance
PO Box 829
Bristol BS99 1BY

Telephone 0117 943 5309
Fax 0117 943 5322

Fortis Insurance Ltd
Fortis House
Tollgate
Eastleigh
Hampshire SO53 3YA

Telephone 023 8068 4004
Fax 023 8064 4622

Groupama Insurance (formerly known as GAN)
GAN House
60 Spring Gardens
Manchester M60 1HU

Telephone 0121 633 5058

Independent Insurance
Telephone 0845 3000 189 (quote DV040)

Lloyds TSB General Insurance
Home Customer Services
Tredegar Park
Newport
South Wales NP10 8SB

Telephone 0845 3000 110

MMA Insurance
Norman Place
Reading
Berks
RG1 8DA

Telephone 0845 071 0076

Norwich Union Insurance (Customer Services)
Customer Services
PO Box 6
Surrey Street
Norwich NR1 3NS

Telephone 01603 202134

Royal & Sun Alliance Insurance
PO Box 792
Kings Orchard
1 Queen Street
St Philips
Bristol BS99 5BY

Telephone 0117 941 6113

Zurich Insurance
Zurich House
Stanhope Road
Portsmouth PO1 1ZP

Telephone 0845 7200111

Specialist home insurance for very high value or unusual properties

HNW Department
Lloyds TSB Insurance
PO Box 1504
80 Holdenhurst Road
BOURNEMOUTH
BH8 8YG

Telephone 0800 056 3299 or press to get us to call you.

Car insurance

Amendments & cancellations

Lloyds TSB Insurance
Customer Services Department
Second Floor
31 Princes Street
Ipswich
Suffolk
IP1 1PU

Telephone 0845 600 2145

Travel insurance

Lloyds TSB Travel Insurance Unit
Vantage West,
Great West Road,
Brentford,
Middlesex,
TW8 9AG

Telephone 0800 072 3321