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Please click on the area you wish to contact. If you contact us by phone, we may record the calls for staff training and security purposes or to act as a record of what was said.
Specialist home insurance for very high value or unusual properties
Claims
Quotes & sales, amendments & cancellations, and other enquiries
Health Insurance
Enquiries
Pet Insurance
Quotes, sales & enquiries
Claims
Essential Business Insurance
Sales
Claims
Essential Business Advice
Sales
Legal Expenses Claims
Customer Care
Enquiries
Home buildings and contents insurance
Quotes & sales
Sales Department
Lloyds TSB Insurance
PO Box 1504
80 Holdenhurst Road
BOURNEMOUTH
BH8 8YG
Telephone 0800 056 3040 quoting ref: MH150
or press  to get us to call you.
Amendments & cancellations
Please contact the insurer who underwrote your policy from the list, below
If you don't know who underwrote your policy, telephone 0800 056 3811 for help or press to get us to call you.
AXA Insurance
Aviva Insurance UK Limited
Allianz Insurance plc
Fortis Insurance Ltd
Groupama Insurance
Independent Insurance
Lloyds TSB General Insurance
MMA Insurance
RSA
Zurich Insurance plc
AXA Insurance
Suffolk House
Civic Drive
Ipswich
IP1 AN
Telephone 0870 333 0959
Dept 47
Aviva
The Warren
Worthing
BN14 9QD
Telephone 0845 3000 426
Allianz Insurance
PO Box 829
Bristol BS99 1BY
Telephone 0117 943 5309
Fax 0117 943 5322
Fortis Insurance Ltd
Fortis House
Tollgate
Eastleigh
Hampshire SO53 3YA
Telephone 023 8068 4004
Fax 023 8064 4622
Groupama Insurance
GAN House
60 Spring Gardens
Manchester M60 1HU
Telephone 0161 830 1313
Independent Insurance
Claims 0845 761 6177
Other queries - following Independent Insurance's voluntary liquidation for all other queries, please call 0845 3000 189.
Lloyds TSB General Insurance
Home Customer Services
Tredegar Park
Newport
South Wales NP10 8SB
MMA Insurance
Norman Place
Reading
Berks
RG1 8DA
Telephone 0845 071 0076
RSA
PO Box 792
Kings Orchard
1 Queen Street
St Philips
Bristol BS99 5BY
Telephone 0870 166 0046
Zurich Insurance plc
Zurich House
Stanhope Road
Portsmouth PO1 1ZP
Telephone 0239 285 3853
Claims
Please contact the insurer who underwrote your policy from the list, below.
If you don't know who underwrote your policy,
either refer to your policy documents or telephone 0800 056 3811 for help or press to get us to call you.
AXA Insurance
Aviva Insurance UK Limited
Allianz Insurance plc
Fortis Insurance Ltd
Groupama Insurance
Independent Insurance
Lloyds TSB General Insurance
MMA Insurance
RSA
Zurich Insurance plc
AXA Insurance
Suffolk House
Civic Drive
Ipswich
IP1 AN
Telephone 0870 903 6999
Aviva Insurance UK Limited
PO Box 121
Surrey Street
Norwich
NR3 3UW
New Claims 0800 092 7444
Existing Claims 0845 300 1159
Allianz Insurance
2530 The Quadrant
Aztec West
Almonsbury
Bristol
BS32 4AW
Telephone 0845 073 1115
Fax 01454 457708
Fortis Insurance Ltd
Fortis House
Tollgate
Eastleigh
Hampshire SO53 3YA
Telephone 023 8035 3600
Fax 023 8035 3602
Groupama Insurance
GAN House
60 Spring Gardens
Manchester M60 1HU
Telephone 0121 633 5058
Emergency Out-of-Hours Claims 0845 601 0883
Independent Insurance
Telephone 0845 3000 189 (quote DV040)
Lloyds TSB General Insurance
Home Insurance Claims Department
Tredegar Park
Newport
South Wales NP10 8SB
New Claims 0845 3000 120
Claims Enquiries 0845 3000 130
MMA Insurance
c/o Cunninghams
Oakleigh House
Park Place
Cardiff
CF10 3DQ
Telephone 0845 071 0075
RSA Insurance
PO Box 792
West Gate
Colston Avenue
Bristol
BS99 5BY
Telephone 0870 166 0056
Zurich Insurance plc
Zurich House
Stanhope Road
Portsmouth PO1 1ZP
Telephone 023 9285 3962
Emergency Out-of-Hours Claims 0345 125220
Other enquiries
Sales Support Department
Lloyds TSB Insurance
PO Box 1504
80 Holdenhurst Road
BOURNEMOUTH
BH8 8YG
Telephone 0800 056 3811 or press to get us to call you.
Home emergency insurance
Quotes & sales
Sales Department
Lloyds TSB Insurance
PO Box 1504
80 Holdenhurst Road
BOURNEMOUTH
BH8 8YG
Telephone 0800 056 3040 or press to get us to call you.
Amendments & cancellations
Please refer to your printed policy booklet
Claims
Please refer to your printed policy booklet
Other enquiries
Sales Support Department
Lloyds TSB Insurance
PO Box 1504
80 Holdenhurst Road
BOURNEMOUTH
BH8 8YG
Telephone 0800 056 3811 or press to get us to call you.
Specialist home insurance for very high value or unusual properties
Claims
Please contact the insurer who underwrote your policy from the list below.
If you don't know who underwrote your policy, telephone 0800 056 3299 for help or press to get us to call you.
For policies bought before 1st July 2002:
Aviva Insurance UK Limited(for customers with products formerly from CGU)
Chubb
Aviva Insurance UK Limited(for other Aviva Insurance UK Limited customers)
For policies bought on or after 1st July 2002:
Premier home insurance
Aviva Insurance UK Limited (for customers with products formerly from CGU)
1 Queens Terrace
Southampton
SO14 3QL
Telephone 0845 601 4039
Fax 0845 601 4043
CHUBB Insurance Co of Europe SA
106 Fenchurch Street
London
EC3M 5JB
Telephone 0800 226622
Aviva Insurance UK Limited(for other Aviva Insurance UK Limited customers)
PO Box 439
Norwich
NR1 1AQ
Telephone 0800 012345
Lloyds TSB Home Insurance
PO Box 445
Westbourne House
Cooling Lane
Folkestone
Kent
CT20 3GB
Telephone 0800 056 3299
Quotes & sales, amendments & cancellations, and other enquiries
For policies bought before 1st July 2002:
HNW Department
Lloyds TSB Insurance
PO Box 1504
80 Holdenhurst Road
BOURNEMOUTH
BH8 8YG
Telephone 0800 056 3299 or press to get us to call you.
For policies bought on or after 1st July 2002:
Lloyds TSB Home Insurance
PO Box 445
Westbourne House
Cooling Lane
Folkestone
Kent
CT20 3GB
Telephone 0800 056 3299
Car insurance
Quotes & sales
Lloyds TSB Car Insurance
Atlantic House
Tyndall Street
Cardiff
CF10 4PP
Telephone 0800 587 2914
Renewals 0845 605 9301
Amendments & cancellations
Lloyds TSB Car Insurance
Atlantic House
Tyndall Street
Cardiff
CF10 4PP
Telephone 0845 605 9303
Claims
Lloyds TSB Car Insurance
P.O. Box 96
Ipswich
Suffolk
IP1 3BU
Claims 0845 605 9306
Breakdown Recovery 0800 032 4181
Autoglass 0800 328 9150
Other enquiries
Lloyds TSB Car Insurance
Atlantic House
Tyndall Street
Cardiff
CF10 4PP
Renewals 0845 605 9301
Travel insurance
Quotes & sales
Lloyds TSB Travel Insurance Unit
Vantage West,
Great West Road,
Brentford,
Middlesex,
TW8 9AG
Telephone 0800 072 3321
Amendments & cancellations
Lloyds TSB Travel Insurance Unit
Vantage West,
Great West Road,
Brentford,
Middlesex,
TW8 9AG
Telephone 0800 072 3321
Claims
Medical claims in USA / Canada / South America / Caribbean: Toll Free 1 866 566 2558
Medical claims in Europe / Rest of World: International Access Code +44 208 847 8099
Legal advice & expenses, Travel assistance and other claims : 0800 072 3321
Lloyds TSB Travel Insurance Unit
Vantage West,
Great West Road,
Brentford,
Middlesex,
TW8 9AG
Other enquiries
Lloyds TSB Travel Insurance Unit
Vantage West,
Great West Road,
Brentford,
Middlesex,
TW8 9AG
Telephone 0800 072 3321
The lloydstsbinsurance.co.uk website is operated by Lloyds TSB Insurance Services Limited of Tredegar Park,
Newport, NP10 8SB, who are authorised and regulated by the Financial
Services Authority.
If you call the above number it will be answered in a call centre operated by Financial Insurance
Company Limited who will service your call.
Health insurance
Enquiries
Simply phone 0845 300 7033. Our lines are open from 8am to 8pm Monday to Friday and from 9am to 1pm on Saturday
Or e-mail us at HealthEnquiries@LloydsTSB.co.uk
Or contact us at :
Healthcare Options
Lloyds TSB Insurance Unit
Tredegar Park
Newport
NP10 8SB
For the deaf or hard of hearing, our Minicom number for Health insurance is 0845 300 1150.
If you would like to receive information about Healthcare Options in large print or braille, please contact us on 0845 300 7033.
Pet insurance
Quotes, Sales & Enquiries
Simply phone 0800 056 0114.
For claims
Simply phone 0845 300 1106.
Our call centre is open from 8am to 8pm Monday to Friday and from 9am to 5pm Saturday and Sunday.
Or contact us at :
Lloyds TSB Pet Insurance
Lumbry Park
Selbourne Road
Alton
Hants GU34 3HF
Essential Business Insurance
Quotes and Sales
Lloyds TSB Essential Business Insurance
AXA Insurance
PO Box 182
3 Atlantic Quay
Glasgow
G2 8JH
Tel. 0800 015 3344
Claims
Lloyds TSB Claims Unit
AXA Insurance
PO Box 182
3 Atlantic Quay
Glasgow
G2 8JH
Tel. 0870 015 3355
Essential Business Advice
Quotes and Sales
Lloyds TSB Essential Business Advice
FirstAssist
The Money Centre
Drake Circus
Plymouth
PL1 1QH
Tel. 0800 056 2233
Legal Expenses Claims
Legal Expenses Claims Department
FirstAssist Group Ltd
Marshalls Court
Marshalls Road
Sutton
Surrey
SM1 4DU
Tel. 01455 255 198
Customer Care
Enquiries
Customer Care
Lloyds TSB Insurance
Tredegar Park
Newport
South Wales
NP10 8SB
Telephone: 0845 300 5599
Fax: 01633 468835
Email: customer.care.insurance@lloydstsb.co.uk
We will reply to your Email within two working days
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